terms of use YGEIAX AUSTRALIA

These terms of use outline the rules and regulations for the use of YGEIAX AUSTRALIA Website www.ygeiax.com.au.

By accessing this website we assume you accept these terms and conditions. Do not continue to use YGEIAX AUSTRALIA if you do not agree to take all of the terms and conditions stated on this page.

Our Products

YGEIAX AUSTRALIA are produced solely by YGEIA Science and are distributed through YGEIAX AUSTRALIA and its affiliated retail partners. We assure the authenticity of every single one of our products.

Warranties

Disclaimer of warranties and limitation of liability. This site is provided by YGEIAX AUSTRALIA on an "as is" and "as available" basis.

YGEIAX AUSTRALIA cannot accept liability for any indirect loss, loss of enjoyment, loss of profit, loss of business, loss of goodwill or any other loss in connection with the operation of this website or purchase. We are unable to confirm that the information set out in this website is totally accurate or complete. This website may from time to time contain links to other websites on the Internet. We are not responsible for the availability or content of those websites.

YGEIAX AUSTRALIA makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your own risk. To the full extent permissible by applicable law, YGEIAX AUSTRALIA disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. YGEIAX AUSTRALIA does not warrant that this site, its servers, or e-mails sent are free of viruses or other harmful components. YGEIAX AUSTRALIA will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Cookies

We employ the use of cookies. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website.

Errors and Inaccuracies 

Our aim is provide complete, precise, and up-to-date information. This site might contain inaccuracies, or omissions, some of which may pertain to pricing, product availability, and shipping details. Additionally, certain information may not be entirely complete or current.

We reserve the rights to rectify any such errors, inaccuracies, or omissions, even after an order has been placed. This includes instances whether or not the order has been confirmed and your payment method has been charged. Furthermore, we hold the right to modify or update information on our Site at any given time without prior notification.

In the event that your selected payment method has already been charged, and we subsequently cancel your order, rest assured that we will promptly issue a credit to your applicable payment method. Refund timeframe will depend on your bank and/or credit card company. 

REFUND & RETURN POLICY

We believe you will be thrilled with the products. We understand, however, that sometimes a product may not be what you expect it to be. In such case, please review the following terms pertaining to returning a product or making a claim for a refund, credit or replacement product. 

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under ACCC and other applicable Australian consumer protection law and regulations. Please note that there may be limitations to your right to return and obtain a refund for products. However, these will always be subject to your statutory rights.

Reasons why you might want to return a product or make a claim for a refund, credit or replacement product:

• Change of mind
• The product is not conforming to specifications
• You received the wrong product
• You received a damaged product
• Your order got lost in transit by the courier company
• Your delivery was incomplete

Due to our hygiene and quality control purposes, we do not accept returns if the item has been opened and the seal is broken.

This ensures we only sell quality products that have not been tampered with, diluted or exposed to temperature change. Products need to be returned at your cost, in original condition suitable for resale. For  a “change of mind” claim, a 20% re-stocking fee will apply to enable us to process the claim, do quality control checks and put items back in stock online and in the warehouse.

All claims must be lodged within 7 business days of receipt or delivery of goods. In the case of a lost order, please allow 7 days for it to arrive, and then lodge your claim within 7 days thereafter.

Please email hello@ygeiax.com.au to initiate the return or exchange process.

Shipping & Delivery

YGEIAX AUSTRALIA offers deliveries to most areas of Australia. Delivery can be overnight, and no more than 7 working days to most parts in Australia from date of dispatch. Please note that not all payment methods are instant. For Direct Deposits and sometimes PayPal, it can take 1 to 3 days for funds to appear in our account, which delays the processing of your order.

Upon delivery, please check completeness and quality of products to ensure you are satisfied with your purchase. A delivery is interpreted as an attempted delivery by us. We do not accept liability for delay in the event there is no-one to receive the delivery at the delivery address. We advise all customers to carefully choose an address where someone will be available during normal business hours to receive the goods. If no-one is there, or if the delivery address details provided by you are incorrect and thus affect delivery, you will be responsible for the cost if the parcel is returned to us and if you wish to have the shipment returned back to the correct address.

Claims Process

Claims must be lodged within 7 days of delivery.

Please email hello@ygeiax.com.au to initiate the return or exchange process.

Ensure you submit all relevant information, e.g.

• Reason for claim
• Your contact details
• Order number
• Photos showing any defective items AND the package, as it looked when it arrived

Our team will assess the claim and advise you via phone or email about the provisional outcome within 2 business days.

If we request the return of products, customer service will issue you with a Return Authorisation (RA) number. If you return your goods without the RA number, YGEIAX AUSTRALIA will not be liable for any return delivery charges. Upon receipt of the RA number, you will be advised of the best return shipping address for your goods. Please return these within 7 days and ensure the RA number is written on each box and all items are packed safely. Where possible, all products should be packed in the original, unmarked packaging, including any instructions or documentation that shipped with the product. Broken items will not be refunded if packaging was inadequate.

If, upon inspection, YGEIAX AUSTRALIA approves your claim, please pay any outstanding fees if applicable.

You will then receive a credit that can be used towards a future purchase(s). Or - for claims regarding missing or defective goods - you can choose to receive replacement products (if sufficient stock is available) or a refund. 

You will not be charged any additional shipping or handling fees, unless the return of goods occurred as items were simply not wanted (“change of mind”). All refunds will be at the sole discretion of YGEIAX AUSTRALIA. No claims will be accepted if the product has been damaged or abused through misuse.

Refunds or Replacement Products 

Refunds

Once approved, it can therefore take up to 2 weeks for funds to appear in your bank account. 

Replacement Products

If we approve the dispatch of replacement product(s), and have stock readily available, these will be shipped within 2 business days following approval.

Cancellation of Orders

An order can be cancelled any time prior to shipment. However, you will be charged a 20% re-stocking fee. If your order has not been paid for and not been picked and packed, your order can be cancelled with no fee.